Video file sizes range between 15MB and 60MB which can be a lot for cellular connections. You can always come back to the app and upload when you have better connection. Video files and scan data is not erased so long as you do not sign out of the app.

This is due to issues with your room making it hard to scan or your scanning process. Here's a list of things to try if you keep getting this depending on what part of the scan flow you get this message:

1) Camera Orientation and Speed
This could be because you are moving too quickly or not looking at the floor. Point the camera towards the floor and move slowly in a figure 8 motion. Do not move yourself, stay stationary as you extend and move your arm around.

2) Insufficient room lighting

This could be because your room has bad lighting. Try turning on lights or opening blinds/curtains if available.

3) Hard to detect floor pattern

This could be because your floor is hard to detect due to the pattern or color. Try moving over an area rug or piece of furniture to see if that helps to detect the floor.

If you are on the Summary Screen after finishing recording and submitting your scans, please try pulling down on the screen to refresh. Depending on the size and complexity of your scans, processing could take between 15 minutes and 1 hour. If you aren't seeing your results on your device, please let us know at insurance.support@yembo.ai and we can take a look!